Privacy Policy

1. Who We Are

This website and our AI voice agent services are run by ClavisFlow AI Agency (Registration number: 99349418, OIB: 38601509790). For any privacy question, email us at matija@clavisflow.com.

2. What We Collect

• Contact details you give us when you book a call or email us, such as your name, email address, phone number and business details.
• Appointment booking information, such as the date and time of your call and any notes you add.
• Call data needed to run our AI voice agents for our clients: call recordings, transcripts and the details callers share during a call (for example their name, phone number and reason for calling).

Our website does not use tracking cookies or analytics. If we add them in the future, we will update this policy first.

3. Why We Use It

• To reply to you and hold the calls you book with us.
• To build, run and support the AI voice agents our clients have ordered.
• To meet our legal obligations, such as keeping invoices for tax purposes.

We do not sell personal data to anyone.

4. If You Called One of Our Clients

When our AI agent answers a call for a business, that business decides how your call data is used and is responsible for it. We only handle that data on the business's behalf and following its instructions. To see, change or delete your call data, contact the business you called. We will help them with your request.

5. Tools That Handle Your Data

• ElevenLabs: the voice AI platform that runs our AI agents and processes calls.
• Google Calendar: used to book appointments.
• Our email and website hosting providers.

Some of these providers may process data outside the European Union, for example in the United States. When that happens, the data is protected by approved safeguards such as the EU-U.S. Data Privacy Framework or the European Commission's Standard Contractual Clauses.

6. How Long We Keep It

We keep personal data for up to 12 months after your last contact with us, and then delete it. The only exception is information the law requires us to keep longer, such as invoices.

7. Security

Data is encrypted in transit and at rest. Only the people who need access to call recordings and business data to do their work can see them.

8. Your Rights

You can ask us to:

• Show you the personal data we have about you.
• Fix it if it is wrong.
• Delete it.
• Stop using it, or limit how we use it.
• Give you a copy of it in a common file format.

To make a request, email matija@clavisflow.com. We reply within 30 days. You can also complain to a data protection authority. In Croatia, this is the Personal Data Protection Agency (AZOP, azop.hr).